Electric BikeWarranty Policy Information

Every Dry Bone Outdoors electric bike includes a one-year warranty against manufacturing defects in materials or workmanship on its battery, controller, motor, wiring harness and analyst display (LCD screen). All Dry Bone Outdoors eBike frames come with a LIFETIME warranty against manufacturing defects.

• eBike warranty is required to be registered by the original owner pursuant to the bike's individual serial number located on the back side of the fork crown (top of forks). This warranty must be registered via email within 30 days of receiving the bike and should include owners name, eBike serial #, date of purchase, telephone number, and proof of purchase.

• This warranty applies ONLY to the original registered owner of the Dry Bone Outdoors eBike and is non transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

One-year warranty on lithium-ion batteries

• Eligible from the date of original purchase, this warranty does not include damage from power surges, use of an improper charger, improper maintenance, or another such misuse, normal wear, or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, Dry Bone Outdoors will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Dry Bone Outdoors will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to Dry Bone Outdoors to make the needed repairs but will be responsible for shipping costs each way.

Manufacturer's Warranty Claim Does Not Cover

• Normal wear and tear of any covered component

• Chains, spokes, grips, tires, tubes, brake pads, cables, and cassettes.

• Any damage or defects to components resulting from failure to follow instructions in the eBikes owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike as sold, operator error, water damage, or improper maintenance.

• Overnight shipping

WARRANTY CLAIMS

All warranty claims must be made through Dry Bone Outdoors LLC. Proof of the original purchase may be required with any warranty request. Valid warranty claims will be processed within one year of the initial purchase.

SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage or missing items. Freight damage claims are extremely time-sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to Dry Bone Outdoors at 256-476-8453.